Omnichannel Retail Management Solution

Solution Overview

iVend Retail is an Omnichannel retail management solution from CitiXsys Technologies, empowering retailers to better manage their enterprise operations. As an end-to-end suite of retail applications, iVend Retail covers everything from POS to back office to head office operations. An iVent Retail setup can range from a single store to geography-spanning multi-store environment with complete integration of day-to-day store operations. iVend Retail automates entire retail processes, virtually eliminating paperwork.

  • Enterprise class solution

Stable, secure and integrated enterprise class solution

  • Enhanced shopper experience

Attract, engage and convert with an enhanced and personalized shopping experience

  • Online / Offline POS

Stay connected to the store to process transactions from the shop floor or beyond , anywhere, anytime

  • Omnichannel retailing

Integrated touch points extend a consistent shopping experience across all channels . 

Most retailers need an end-to-end solution, which provides them a real time view of their operations with centralized control and enables them in faster decision-making. Successful retailers choose retail solutions to manage their retail operations like Loyalty Management, Promotions, Inventory Management, Inventory Planning, Business Intelligence, integration with good backend solution apart from having a great Point of Sale and Store Management. With iVend Retail, retailers get every aspect of IT needs under one roof.

Large retailers with hundreds of stores can run the entire iVend Suite of Retail Applications to become more efficient and profitable. While small retailer with 20-30 store chain can also run required iVend modules today and opt for advanced iVend modules as-and-when the retail chain grows. iVend lets you grow at your pace and helps you adopt every innovation in retail industry when you are ready.

iVend Retail

iVend Retail Point-of-sale (POS) is fast changing its function, configuration and form.

The new age POS, Point-Of-Service as it is now called, integrates functions like customer loyalty management, inventory management, merchandizing and many more.

The POS is also helping retailers to maximize their real estate space and enhance customer experience by deploying Mobile POS, which allow the cashier to tender out / cash out a customer using POS on mobile devices like iPhone, iPads or Android tablets.

iVend Mobile POS

Mobile POS  as the name suggests is a POS which operates on a handheld device like an iPhone or iPad or select models of Android tablets. iVend Store component at the retail outlet or alternatively directly into iVend Enterprise at the Head Office in case iVend Store component is not installed at the retail outlet.

iVend eCommerce

Retail smart & swift. Getting your own online store up and running to sell your products online is no more a challenge.

Build your own e-commerce business that runs 24X7 on iVend eCommerce.

iVend eCommerce is an e-commerce Platform allowing your customers to buy products on the Internet. The application offers detailed product listings, shopping cart and payment processing features and delivers an exceptional user experience power packed with hundreds of features.

iVend Loyalty

Increase Customer Loyalty for Repeat Footfall and Higher Returns.

Survival in Modern Retail eases with Loyal customers. Creating customer loyalty is an essential function of retail and iVend loyalty helps retailers build customer loyalty with an integrated system for loyalty cards, reward programs and many more.

Impressionable reward programs can effortlessly be configured in iVend Loyalty and executed on iVend Retail to add tremendous value to any retail business. iVend Loyalty allows for configuring, managing and tracking all loyalty programs to entice customers and maximizing the merchant brand.

iVend Reporting and Analytics

iVend Reporting and Analytics comes as an, integrated part of iVend Enterprise Retail Management Suite. It is a set of pre-packaged Business Intelligence tools for the management of the Retail Enterprise. Seamlessly integrated into iVend Retail, iVend reporting and analytics leverages transactional data of the overall retail environment to generate context-specific detailed insight, which is functional and actionable.

iVend Retail integrates with Microsoft Dynamics NAV using iVend Retail’s APIs. The entire landscape is designed to utilize the best practices inbuilt in the Microsoft for enterprise processes and extend them via iVend Retail to the retailer’s entire retail business.

iVend Retail is configured with Microsoft Dynamics NAV at the central location – typically the Head Office. The retail operations are connected to iVend Enterprise – the central Head Office component of iVend Retail. The stores connect to iVend Enterprise over an Internet connection. The application is so designed that even if the Internet connectivity between the store and the Head Office breaks, the stores will continue to carry out transactions. This is brought about by the failsafe replication of data across all stores.

  • iVend Retail enables to maximize sales potential by implementing fully integrated sales growth programs across all sales channels.
  • iVend Retail helps executives and managers get a better focus on the business through easy to use and contextual dashboards and management information.
  • iVend Retail allows to achieve sales objectives with a lower stock to sales ratio and to focus inventory where it is most needed.
  • Promotional management functionality and customer loyalty programs help boost sales.
  • iVend Retail allows to run a single stock pool across all sales channels which allows to reduce stock holding and improve stock turns

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