Cloud Automation

Solution Overview

Managing private & public clouds

Whether it’s a Managed Service designed to free up in-house IT resources, Software Dynamics has partnered with Microsoft azure cloud deployment to improve productivity, or a first foray into cloud computing, we have the skills and competencies to deliver ICT solutions that will add value to your business. We not only have the accredited engineers to deploy applications across all of Microsoft competencies, we have the software development skills to build other solutions around them.

  • Azure
  • Azure IOT
  • Microsoft App Source
  • Common Data Models
  • Office 365
  • Power BI
  • Contana Intelligence

A better way to do business

Win more customers, stay ahead

CRM + Social

In the new age of ‘armchair competitive shopping’, by the time they walk into a store, customers are highly likely to have extensively researched their product. How will you delight the shopper who is finally ready to buy?


Highly relevant, personalized experiences are the new norm in today’s connected retail world. Find out how you can make the move to become a customer-centric retailer, delivering integrated experience across all your retail channels.


In the new world of retail, sustainability and transparency trump product price. Consumers want to buy from retailers that ‘do good’ in their communities and have sustainable business practices. Find out about retail sustainability in the omni-channel world.

Retail Cloud

Retailers are looking to save on IT costs by managing their business systems in the cloud. Moving to the cloud and a subscription-based approach can offer significant benefits, but there are also potential hidden costs and risks to be mitigated.

Microsoft Dynamics 365

The first look at the next generation of intelligent business applications.

Dynamics 365 unifies CRM and ERP capabilities into applications

Use digital intelligence to reimagine what’s possible for your business. Dynamics 365 unifies CRM and ERP capabilities into applications that work seamlessly together across sales, customer service, field service, operations, financials, marketing, and project service automation. Start with what you need, add applications as your business grows.

Rethink what’s possible for your business when you:

  • Better engage customers
  • Empower employees
  • Optimize operations
  • Reinvent products and business model


The Microsoft Cloud is a secure solution that can listen, learn and predict; turning data into actionable insight that enhances business opportunities.


The cloud provides a scalable and complete collaboration suite that transforms the way teams work.


With the cloud, high performance computing and agility can help businesses expand their growth.

Scale as you Go

It’s why it’s one of the best cloud computing services available.

Extend your existing IT

Some cloud providers make you choose between your datacenter and the cloud. Not Azure, which easily integrates with your existing IT environment through the largest network of secure private connections, hybrid database and storage solutions, and data residency and encryption features — so your assets stay right where you need them. And with Azure Stack, you can bring the Azure model of application development and deployment to your datacenter. Azure hybrid cloud solutions give you the best of both worlds: more IT options, less complexity and cost. It’s why it’s one of the best cloud computing services available.

Get more done

Any developer or IT professional can be productive with Azure. The integrated tools, pre-built templates and managed services make it easier to build and manage enterprise, mobile, Web and Internet of Things (IoT) apps faster, using skills you already have and technologies you already know. Microsoft is also the only vendor positioned as a Leader across Gartner’s Magic Quadrants for Cloud Infrastructure as a Service, Application Platform as a Service, and Cloud Storage Services for the second consecutive year.

Scale as you need, pay as you go

Azure’s pay-as-you-go services can quickly scale up or down to match demand, so you only pay for what you use. Per-minute billing and a commitment to match competitor prices for popular infrastructure services like compute, storage and bandwidth mean you’re always getting unbeatable price for performance.

Make smarter decisions

Make smarter decisions, improve customer service and uncover new business possibilities from your structured, unstructured and streaming Internet of Things data

As the best cloud service from Microsoft, Azure runs on a worldwide network of Microsoft-managed datacenters across 30 regions—more countries and regions than Amazon Web Services and Google Cloud combined. This fast-growing global footprint gives you lots of options for running applications and ensuring great customer performance. Azure is also the first multinational cloud provider in mainland China.

Protect your data

We know some organizations are still wary of the cloud. That’s why Microsoft has made an industry-leading commitment to the protection and privacy of your data. We were the first cloud provider recognized by the European Union’s data protection authorities for our commitment to rigorous EU privacy laws. Microsoft was also the first major cloud provider to adopt the new international cloud privacy standard, ISO 27018. We also launched Azure Government, a stand-alone version of Azure designed to meet the rigorous compliance requirements of U.S. public agencies.

Make smarter decisions

Azure’s predictive analytics services, including Machine Learning, Cortana Analytics and Stream Analytics, are redefining business intelligence. Make smarter decisions, improve customer service and uncover new business possibilities from your structured, unstructured and streaming Internet of Things data.

Cloud Automation Services

It’s a secure high performance system that works worldwide.

Infrastructure as a service (IaaS)

Instant computing infrastructure, provisioned and managed over the Internet.

Software as a Service (SaaS)

We take care of the underlying infrastructure, middleware, app software, and app data.

Platform as a Service (PaaS)

The platform provides a cloud services operating system and a set of services to support easy development and operation of applications for the platform.

Cloud consulting and cloud strategy

We provide cloud computing consulting services for migrating, developing and managing cloud applications and infrastructures

Remote monitoring with IoT

Enhance your business performance by monitoring devices, assets, and sensors in the cloud.

Predictive maintenance with IoT

Predict failures before they happen while you systematically prevent them.


Software as a service (SaaS) allows users to connect to and use cloud-based apps over the Internet. Common examples are email, calendaring, and office tools (such as Microsoft Office 365).

SaaS provides a complete software solution that you purchase on a pay-as-you-go basis from a cloud service provider. You rent the use of an app for your organization, and your users connect to it over the Internet, usually with a web browser. All of the underlying infrastructure, middleware, app software, and app data are located in the service provider’s data center. The service provider manages the hardware and software, and with the appropriate service agreement, will ensure the availability and the security of the app and your data as well. SaaS allows your organization to get quickly up and running with an app at minimal upfront cost.

Common SaaS scenarios

If you’ve used a web-based email service such as Outlook, Hotmail, or Yahoo! Mail, then you’ve already used a form of SaaS. With these services, you log into your account over the Internet, often from a web browser. The email software is located on the service provider’s network, and your messages are stored there as well. You can access your email and stored messages from a web browser on any computer or Internet-connected device. The previous examples are free services for personal use. For organizational use, you can rent productivity apps, such as email, collaboration, and calendaring; and sophisticated business applications such as customer relationship management (CRM), enterprise resource planning (ERP), and document management. You pay for the use of these apps by subscription or according to the level of use.

Advantages of SaaS

  • Gain access to sophisticated applications. To provide SaaS apps to users, you don’t need to purchase, install, update, or maintain any hardware, middleware, or software. SaaS makes even sophisticated enterprise applications, such as ERP and CRM, affordable for organizations that lack the resources to buy, deploy, and manage the required infrastructure and software themselves.
  • Pay only for what you use. You also save money because the SaaS service automatically scales up and down according to the level of usage.
  • Use free client software. Users can run most SaaS apps directly from their web browser without needing to download and install any software, although some apps require plugins. This means that you don’t need to purchase and install special software for your users.
  • Mobilize your workforce easily. SaaS makes it easy to “mobilize” your workforce because users can access SaaS apps and data from any Internet-connected computer or mobile device. You don’t need to worry about developing apps to run on different types of computers and devices because the service provider has already done so. In addition, you don’t need to bring special expertise onboard to manage the security issues inherent in mobile computing. A carefully chosen service provider will ensure the security of your data, regardless of the type of device consuming it.
  • Access app data from anywhere. With data stored in the cloud, users can access their information from any Internet-connected computer or mobile device. And when app data is stored in the cloud, no data is lost if a user’s computer or device fails.


Platform as a service (PaaS) is a complete development and deployment environment in the cloud, with resources that enable you to deliver everything from simple cloud-based apps to sophisticated, cloud-enabled enterprise applications.

You purchase the resources you need from a cloud service provider on a pay-as-you-go basis and access them over a secure Internet connection. Like IaaS, PaaS includes infrastructure—servers, storage, and networking—but also middleware, development tools, business intelligence (BI) services, database management systems, and more. PaaS is designed to support the complete web application lifecycle: building, testing, deploying, managing, and updating. PaaS allows you to avoid the expense and complexity of buying and managing software licenses, the underlying application infrastructure and middleware or the development tools and other resources. You manage the applications and services you develop, and the cloud service provider typically manages everything else.

Common PaaS scenarios Organizations typically use PaaS for these scenarios:

Development framework. PaaS provides a framework that developers can build upon to develop or customize cloud-based applications. Similar to the way you create an Excel macro, PaaS lets developers create applications using built-in software components. Cloud features such as scalability, high-availability, and multi-tenant capability are included, reducing the amount of coding that developers must do.

Analytics or business intelligence. Tools provided as a service with PaaS allow organizations to analyze and mine their data, finding insights and patterns and predicting outcomes to improve forecasting, product design decisions, investment returns, and other business decisions.

Additional services. PaaS providers may offer other services that enhance applications, such as workflow, directory, security, and scheduling.

Advantages of PaaS

By delivering infrastructure as a service, PaaS offers the same advantages as IaaS. But its additional features—middleware, development tools, and other business tools—give you more advantages:

Cut coding time. PaaS development tools can cut the time it takes to code new apps with pre-coded application components built into the platform, such as workflow, directory services, security features, search, and so on.

Add development capabilities without adding staff. Platform as a Service components can give your development team new capabilities without your needing to add staff having the required skills.

Develop for multiple platforms—including mobile—more easily. Some service providers give you development options for multiple platforms, such as computers, mobile devices, and browsers making cross-platform apps quicker and easier to develop.

Use sophisticated tools affordably. A pay-as-you-go model makes it possible for individuals or organizations to use sophisticated development software and business intelligence and analytics tools that they could not afford to purchase outright.

Support geographically distributed development teams. Because the development environment is accessed over the Internet, development teams can work together on projects even when team members are in remote locations.

Efficiently manage the application lifecycle. PaaS provides all of the capabilities that you need to support the complete web application lifecycle: building, testing, deploying, managing, and updating within the same integrated environment.

IaaS | Infrastructure as a service

Infrastructure as a service (IaaS) is an instant computing infrastructure, provisioned and managed over the Internet. Quickly scale up and down with demand, and pay only for what you use.

IaaS helps you avoid the expense and complexity of buying and managing your own physical servers and other datacenter infrastructure. Each resource is offered as a separate service component, and you only need to rent a particular one for as long as you need it. The cloud computing service provider manages the infrastructure, while you purchase, install, configure, and manage your own software—operating systems, middleware, and applications.

Advantages of IaaS

Eliminates capital expense and reduces ongoing cost. IaaS sidesteps the upfront expense of setting up and managing an on-site datacenter, making it an economical option for start-ups and businesses testing new ideas.

Innovate rapidly. As soon as you’ve decided to launch a new product or initiative, the necessary computing infrastructure can be ready in minutes or hours, rather than the days or weeks—and sometimes months—it could take to set up internally.

Focus on your core business. IaaS frees up your team to focus on your organization’s core business rather than on IT infrastructure.

Increase stability, reliability, and supportability. With IaaS there’s no need to maintain and upgrade software and hardware or troubleshoot equipment problems. With the appropriate agreement in place, the service provider assures that your infrastructure is reliable and meets SLAs.

Better security. With the appropriate service agreement, a cloud service provider can provide security for your applications and data that may be better than what you can attain in-house.

Improves business continuity and disaster recovery. Achieving high availability, business continuity, and disaster recovery is expensive, since it requires a significant amount of technology and staff. But with the right service level agreement (SLA) in place, IaaS can reduce this cost and access applications and data as usual during a disaster or outage.

Respond quicker to shifting business conditions. IaaS enables you to quickly scale up resources to accommodate spikes in demand for your application— during the holidays, for example—then scale resources back down again when activity decreases to save money.

Increase stability, reliability, and supportability. With IaaS there’s no need to maintain and upgrade software and hardware or troubleshoot equipment problems. With the appropriate agreement in place, the service provider assures that your infrastructure is reliable and meets SLAs.

Gets new apps to users faster. Because you don’t need to first set up the infrastructure before you can develop and deliver apps, you can get them to users faster with IaaS.

Common IaaS business scenarios

Typical things businesses do with IaaS include:

Test and development. Teams can quickly set up and dismantle test and development environments, bringing new applications to market faster. IaaS makes it quick and economical to scale up dev-test environments up and down.

Storage, backup, and recovery. Organizations avoid the capital outlay for storage and complexity of storage management, which typically requires a skilled staff to manage data and meet legal and compliance requirements. IaaS is useful for handling unpredictable demand and steadily growing storage needs. It can also simplify planning and management of backup and recovery systems.

High-performance computing. High-performance computing (HPC) on supercomputers, computer grids, or computer clusters helps solve complex problems involving millions of variables or calculations. Examples include earthquake and protein folding simulations, climate and weather predictions, financial modeling, and evaluating product designs.

Website hosting. Running websites using IaaS can be less expensive than traditional web hosting.

Web apps. IaaS provides all the infrastructure to support web apps, including storage, web and application servers, and networking resources. Organizations can quickly deploy web apps on IaaS and easily scale infrastructure up and down when demand for the apps is unpredictable.

Big data analysis. Big data is a popular term for massive data sets that contain potentially valuable patterns, trends, and associations. Mining data sets to locate or tease out these hidden patterns requires a huge amount of processing power, which IaaS economically provides

Industry Verticals

There are five clear technology trends that have emerged in manufacturing , trade & distribution and supply chain. While each trend delivers specific benefits, there’s an overarching trend that seeks to leverage the collective advantages of technology, while at the same time avoid the decades-old problem of disparate and siloed information systems. This all-embracing movement is toward packaged ERP systems such as Microsoft Dynamics ERP, which are seeing increased adoption because they are able to deliver all the benefits without the manufacturer’s needing to create and maintain complex system integration and software customization

Customer relationship management

Manufacturing companies have a reputation of using CRM systems for the bare minimum; essentially as ‘systems of record’ for prospects and customers. However, as customers are now more connected, more informed and have more options than ever before, companies must rethink their CRM strategy, processes and software. CRM software systems have evolved to include social CRM tools which leverage social listening and collaboration apps to better identify and engage social patients where they communicate. Early adopters are using these engagement techniques to acquire new customers and deepen their customer relationships.

Supply chain optimization

There is a continued morphing of manufacturing systems and supply chain management systems into single solutions. This trend is part of a bigger trend in which best-of-breed business applications are being replaced by integrated business suite solutions. Manufacturers are increasingly turning to the supply chain to reduce cycle times, lower inventory, accelerate customer fulfillment and decrease distribution costs.

Lean manufacturing

While lean manufacturing has sought to eliminate waste and non-value added expenditures from the production process since the 1990’s, only in the last several years have the market-leading manufacturing business systems fully enabled this production practice from a technology perspective. For example, manufacturing systems such as Microsoft Dynamics ERP have enhanced project accounting and cost accounting modules with deep integration to both finance and core manufacturing processes to identify waste and thereby preserve value with less work.

Business intelligence (BI)

Historically, BI systems have fallen short of delivering (near) real-time information with easy-to-read analytics and actionable insights. But that’s changing. The scope of BI has advanced from simple dashboards on the front-end and sophisticated data warehouses on the back end to also include rapid and self-service BI. Manufacturers that can identify the most salient metrics, and deliver the right information to the right people at the right time, will empower those people to make better business decisions, so the company can improve its business performance.

Cloud technologies

Manufacturers are becoming more decentralized. However, scaling IT resources to every new location or delivering IT support services across time zones and cultures creates a services challenge and cost burden. Using cloud solutions to offload application installation, operation and support across locations can better manage costs and improve services.


Reduce complexity with an integrated solution Today’s manufacturers are adopting new technologies that directly align with and support their business strategies, seeking competitive advantage through packaged solutions that reduce the complexity of systems integration and software integration.


Redefining retail with Windows 10 IoT Today’s consumer expects more from their retail experience than a simple transaction. Now, the experience needs to be personally relevant, truly outstanding regarding customer service, and highly differentiated from the competition. “Point of sale” is transitioning to “point of service”—a place where retailers engage customers in building relationships and loyalty whether it takes place with clicks or within bricks. Personalized recommendations, inventory monitoring, trend tracking, and comparison shopping all can be brought to the physical storefront with IoT and the power of smart, connected devices.

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